We plan renewals well ahead of the end date, make sure the takeover information is correct, and explain what will happen at each stage so the change is uneventful.
Diary planning
Renewal windows tracked from the moment we start work.
Clean takeover
Site and account details checked before a transfer is instructed.
No surprises
What happens to readings, balances and billing explained up front.
Planning the renewal in good time
Most commercial contracts specify a notice window, and it is often longer than businesses assume. Missing it usually means the account continues onto out-of-contract rates while a new agreement is arranged.
The practical approach is to record the contract end date as soon as an agreement is signed, work back from the notice deadline, and begin the review early enough that options are still open.
- Note the end date, the notice period and the last date to give notice.
- Begin reviewing options a few months before the notice deadline.
- Confirm which sites and meters the new agreement will cover.
Information needed for a smooth transfer
Discrepancies between the details you supply and the records held on the national databases are a common cause of delay. Getting them right at the start removes most friction.
- Correct supply address and postcode for every meter, including any building or unit references.
- Meter serial numbers and, where possible, the MPAN or MPRN for each supply.
- The trading name and legal entity that will hold the account.
- Up-to-date readings taken as close to the transfer date as practical.
- Confirmation of any outstanding balance or live dispute on the existing account.
What happens on and after the switch day
On the transfer date, the new supplier becomes responsible for the account. Consumption before that date is charged by the previous supplier and consumption after it by the new one, based on readings at the point of transfer.
A final bill is issued by the outgoing supplier, usually after a closing reading has been agreed. If a credit balance remains, it is refunded. Any disputed charges should be raised before the account closes wherever possible.
Who we help with switching and renewals
Our support is most valuable where timing and detail matter most.
- Businesses approaching a contract end date
- Multi-site operators with staggered renewals
- New occupiers inheriting existing supplies
- Organisations that have missed a notice window in the past
- Landlords arranging supplies between tenants
- Anyone who wants the process managed end to end
Eligibility and what to expect
Completing a switch depends on supplier acceptance, accurate site information and the absence of objections such as an outstanding balance or a live contract. We will tell you honestly when a transfer is unlikely to complete and why.