Who we are
Trifid Solutions Ltd is a utilities and energy consultancy operating in the United Kingdom. We are the data controller for the personal information described in this policy.
Our company registration details, registered office and any regulatory or professional memberships are published in the footer of this website once they have been confirmed. We do not publish details that have not been verified.
Information we collect
We collect information in three ways: information you provide directly, information generated when you use the site, and information provided by third parties such as suppliers or intermediaries involved in an enquiry you have asked us to progress.
- Enquiry and quote forms: your name, customer type, business name where relevant, postcode, email address, telephone number, the services you are interested in, current supplier, contract renewal date, preferred contact method and any message you send.
- Optional document upload: if you choose to upload a bill or contract, the file and the information it contains. Uploading a document is never a requirement to submit an enquiry.
- Live chat: the content of the conversation, and any name or contact details you choose to provide during it.
- Marketing preference: whether you have separately agreed to receive marketing communications from us.
- Technical information: standard server and security logs generated when a website is used, which may include an IP address and browser type.
Why we use your information and our lawful basis
We use enquiry information to respond to you, to understand what you are asking for and to prepare a quotation or comparison if you request one. Our lawful basis for this is taking steps at your request before entering into a contract, and our legitimate interest in responding to business enquiries.
Where you have given separate marketing consent, we rely on that consent to send you relevant updates, and you can withdraw it at any time. Where we need to keep records for accounting, tax or legal purposes, we rely on our legal obligations.
- Responding to your enquiry and providing the service you have asked about.
- Preparing quotations, comparisons or account summaries you have requested.
- Keeping records of what was agreed and when, for administration and dispute handling.
- Improving the website and understanding which pages are useful.
- Meeting legal, tax and regulatory recording requirements.
Optional bill and document uploads
If you choose to upload a bill, contract or similar document, it is stored privately and used only to assess your enquiry and prepare the information you have asked for. Uploads are accessed by authorised staff who need them to handle the enquiry.
Please remove or obscure anything in the document that we do not need, such as payment card details or personal information about other people. Because a utility bill contains details of your supply and usage, only upload it once you are comfortable doing so.
Marketing consent
Marketing consent is requested separately from the consent needed to answer your enquiry. If you only ask us to contact you about a specific requirement, we will do exactly that and will not add you to a marketing list.
Who we share information with
We share the minimum information necessary, and only where it is needed to progress something you have asked for.
- Suppliers, intermediaries and providers relevant to your enquiry, where you ask us to obtain or compare options.
- Service providers that support the website and its systems, including hosting and email delivery providers.
- Professional advisers, regulators or authorities where we are required to disclose information or need advice.
- A buyer or successor organisation if our business is transferred in whole or in part, with your information remaining subject to this policy.
How long we keep information
Enquiry records are kept while the enquiry is active and for a reasonable period afterwards so we can answer follow-up questions and meet our record-keeping obligations. Uploaded documents are deleted once the enquiry has concluded and the retention period has ended, unless we need to keep them to demonstrate what was agreed.
Your rights
You have the right to ask for a copy of the information we hold about you, to have inaccurate information corrected, to ask for information to be deleted, to restrict or object to certain processing, and to withdraw marketing consent at any time.
- Requests can be made using our contact details and are normally answered within one month.
- We may ask you to confirm your identity before releasing information.
- If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office.
Security and cookies
Information submitted through this website is transmitted over an encrypted connection and stored in a managed database with access restricted to authorised staff. No system can be guaranteed to be completely secure, but we take reasonable technical and organisational steps to protect what you send us.
Our use of cookies and similar technologies is explained separately in our Cookie Policy.
Contacting us
You can contact us about anything in this document using the enquiry form on our Contact page. Where a company email address and telephone number have been confirmed by our team, they are published in the footer of this website and on the Contact page.