What is Trifid Solutions Portal?

A professional energy and utility consultancy platform for businesses and households to compare tariffs, manage accounts, and request expert support services.

What does Trifid Solutions Ltd do?

We are a UK utilities and energy consultancy. We help households, landlords and businesses understand the options available to them for electricity, gas, water, metering and telecoms, review their paperwork and tariff terms, and support account administration where that is agreed. We explain what we find and you decide what, if anything, to do next.

Do you charge for a quote or an initial review?

An initial conversation about what you need is free of charge. Many arrangements are funded by commission or fees paid by a supplier or intermediary where a contract is entered into, and where that is the case we tell you. If a piece of work carries a fee payable by you, the amount and basis are confirmed in writing before anything starts.

Do you guarantee that we will save money?

No, and you should be cautious of anyone who does. Whether a change is worthwhile depends on your consumption, your current contract, market conditions and supplier criteria. What we can do is make sure the comparison is accurate, the contract terms are clear and any decision is based on correct information.

How do I compare business electricity tariffs?

Start with your actual annual consumption from your previous bills and your meter details, then compare options on the same consumption and the same contract length. Unit rates rarely tell the whole story on their own, because standing charges, capacity charges, notice periods and end-of-contract terms all affect the total cost.

What information do you need to prepare a quote?

For each supply point we need the site address and postcode, your business or account name, a recent bill showing annual consumption and meter details, and the contract end date if you have one. If you are considering more than one fuel or more than one site, a bill for each supply makes the comparison more accurate.

Can you help if we are still in an existing contract?

Yes. A transfer usually cannot complete before the current term ends because the existing supplier can object, but we can review your position, record the end date and notice period, and make sure an agreement is arranged in good time so the site does not fall onto out-of-contract rates.

Is a longer energy contract always cheaper?

Not automatically. Longer terms can carry lower unit rates, but they also commit the business for longer and may include different notice arrangements. Our job is to set out the term, price and notice period of each option so you can judge what fits your circumstances.

How does domestic energy comparison work?

We use your annual consumption in kilowatt hours for each fuel rather than a national average, check your meter type and payment method, and compare options on that basis. Because the balance between unit rate and standing charge affects low and high users differently, the best option depends on how much energy your household actually uses.

What happens when my household fixed term ends?

The account normally moves onto the supplier's standard variable rate unless you choose something else. There is usually no exit fee at the end of a fixed term, which makes it the natural moment to review the options available to you.

Can I switch if I have a prepayment meter?

Often yes, although the range of tariffs available to prepayment customers can be narrower than for direct debit customers. We will explain what is available for your meter type and payment method before anything is arranged.

Will switching supplier interrupt my supply?

No. Electricity and gas continue to be delivered through the same network and meters. A change of supplier affects who bills you, not whether the supply is available, and no interruption should occur.

How long does switching supplier take?

Once instructed, a domestic switch usually completes within a few weeks and a business transfer follows a similar pattern depending on the suppliers involved. The surrounding steps, including notice, readings and final billing from the outgoing supplier, can run for several weeks after the transfer date.

Who installs a smart meter?

Your energy supplier arranges and carries out smart meter installations, usually free of charge. We can explain what to expect and help you understand the readings afterwards, but the appointment is booked directly with your supplier.

What should I do if an energy bill looks wrong?

Check the meter reading, the period covered, the rates applied and the meter details before contacting the supplier, and keep a note of the readings you have taken. A query that sets out the reading, the period and the specific charge in question is much easier for a supplier to investigate.

Questions

Frequently asked questions

These are the questions customers ask us most often about comparing tariffs, requesting a quote, renewals, switching, meters and billing. If your question is not here, send it to us and we will answer it directly.

Ready to Explore Better Utility Options?

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Prefer to talk? Call us on 07472414820