A quotation is only as good as the information behind it. Supplying the right details at the start removes most of the back-and-forth later and produces figures you can actually rely on.
For a domestic enquiry
Household quotations need less information because there is normally one electricity supply and one gas supply at the property, with a standard meter arrangement.
- The full address and postcode of the property.
- Your annual electricity and gas consumption in kilowatt hours, if known.
- The meter type, including whether Economy 7 or a smart meter is fitted.
- How you pay: monthly direct debit, on receipt of bill or prepayment.
- Whether the account is in your name, and whether you are the owner or the tenant.
If you do not have consumption figures to hand, a recent bill provides them and we can work from that.
For a business enquiry
Commercial supply is less uniform, so more detail is needed. Where a site has multiple meters or unusual load, the accuracy of the information matters even more.
- The site address and postcode for each supply point.
- The name of the business or legal entity that will hold the account.
- Annual consumption in kilowatt hours for each fuel and each meter.
- Meter serial numbers where available, and meter type.
- The current contract end date and notice period, if a contract is already in place.
- Anything that has changed about how the site is used, such as new equipment or different opening hours.
For premises you are taking on
If you are moving into new premises, the supply may still be registered to the previous occupier, and the meter position is not always obvious. Note anything you can find about the existing supplies, and tell us the date you expect to take occupation. A change of tenancy is a separate step from a change of supplier, and knowing the difference avoids charges for the wrong period.
What you do not need
You do not need to upload a bill to make an initial enquiry. A bill simply speeds things up and improves accuracy. Nothing is arranged without your agreement, and you can ask as many questions as you like before deciding whether to take anything further.
This guide is general information for UK households and businesses. It is not advice on your specific contract, and it does not replace the terms agreed with your supplier or the guidance published by regulators and network operators.